This Connected EVs Explained book helps EV sales agents, EV service centers, app developers and other professionals in the electric vehicle industry to confidently understand, explain, and support connected EV technologies, features and customer concerns. 

Why Read this Book:

Connected EV technology can be complex and overwhelming—even for experienced professionals. Many key questions go unasked simply because people don’t know what to look for. This book identifies common knowledge gaps, provides practical guidance for unexpected situations, and delivers clear answers to the tough questions that EV customers and support teams face every day.

Book Contents:

Chapter 1 – Introduction to Connected EVs

Gain a clear understanding of what makes EVs “connected” to confidently explain value and capabilities to customers and service clients.

Chapter 2 – Connected EV Features & Applications

Learn how to showcase and support high-demand features like remote diagnostics, personalization, and real-time safety tools that drive customer interest and satisfaction.

Chapter 3 – EV Connectivity

Understand how EVs communicate with the cloud, infrastructure, and mobile apps to troubleshoot connection issues and explain smart features to customers.

Chapter 4 – Vehicle Software

Discover how the vehicle operating system (EVOS) powers features and updates, helping sales teams explain future-proofing and service pros manage updates effectively.

Chapter 5 – Vehicle Apps

Explore the growing role of in-vehicle and mobile apps to help customers get more from their EV and support common user app-related issues.

Chapter 6 – EV Human Interface Devices (HIDs)

Master how users interact with EVs via touch, voice, and gesture controls—making it easier to guide customers through in-car experiences and resolve user interface concerns.

Chapter 7 – Cybersecurity & Data Privacy

Equip yourself to address customer concerns about hacking, data safety, and privacy while understanding how to maintain secure systems during service.

Bonus – EV Owner Concerns and Answers

Learn how to respond confidently to common owner questions about range, updates, app usage, and privacy—boosting trust and satisfaction post-sale or service.

The book was created using many EV industry experts who shared their experience, insights and recommendations. The course is continually updated using requests from students and new solutions provided by EV industry experts.

Questions Answered:

You will find answers to hundreds of questions in this book. Some of the top questions covered:

How do connected EVs collect and transmit data?
How is vehicle–cloud–app data synchronized?
How do OTA software updates work?
What are key EVOS components?
How do remote diagnostics operate?
What are common connected EV failures?
Maintaining connections in weak-signal areas?
What vehicle-to-cloud security prevents hacking?
What private data do connected EVs store?
How do HIDs reduce driver distraction?

Book Identifier ISBNs:

– Printed – 9781932813609
– eBook – 9781932813906
– Audio Book – 9781932813968

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A second edition book of this book is in development.

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