This Connected EVs Explained course helps EV sales agents, EV service centers, app developers and other professionals in the electric vehicle industry to confidently understand, explain, and support connected EV technologies, features and customer concerns. 

Why Take This Course:

Connected EV technology can be complex and overwhelming—even for experienced professionals. Many key questions go unasked simply because people don’t know what to look for. This course identifies common knowledge gaps, provides practical guidance for unexpected situations, and delivers clear answers to the tough questions that EV customers and support teams face every day.

Course Contents:

Section 1 – Introduction to Connected EVs

Gain a clear understanding of what makes EVs “connected” to confidently explain value and capabilities to customers and service clients.

Section 2 – Connected EV Features & Applications

Learn how to showcase and support high-demand features like remote diagnostics, personalization, and real-time safety tools that drive customer interest and satisfaction.

Section 3 – EV Connectivity

Understand how EVs communicate with the cloud, infrastructure, and mobile apps to troubleshoot connection issues and explain smart features to customers.

Section 4 – Vehicle Software

Discover how the vehicle operating system (EVOS) powers features and updates, helping sales teams explain future-proofing and service pros manage updates effectively.

Section 5 – Vehicle Apps

Explore the growing role of in-vehicle and mobile apps to help customers get more from their EV and support common user app-related issues.

Section 6 – EV Human Interface Devices (HIDs)

Master how users interact with EVs via touch, voice, and gesture controls—making it easier to guide customers through in-car experiences and resolve user interface concerns.

Section 7 – Cybersecurity & Data Privacy

Equip yourself to address customer concerns about hacking, data safety, and privacy while understanding how to maintain secure systems during service.

Bonus – EV Owner Concerns and Answers

Learn how to respond confidently to common owner questions about range, updates, app usage, and privacy—boosting trust and satisfaction post-sale or service.

The course was created using many EV industry experts who shared their experience, insights and recommendations. The course is continually updated using requests from students and new solutions provided by EV industry experts.

Questions Answered:

You will find answers to hundreds of questions in this course. Some of the top questions covered:

What to do if Your EV Car is Hacked for Ransom?
What Happens to Your EV Software after the Warranty Expires?
How can Connected EVs see Hidden Objects to Avoid Accidents?
What Private Data is Stored, Where is it Stored and How is it Protected?
How can Your EV Sell Electricity to the Grid and Earn Money?
Is Eavesdropping Possible on Connected EV Audio or Video?
Software Service Fees after Warranty is Over?
Can I Turn Off Software Updates?
Are Connected EV Insurance Rates Higher or Lower?
Can EV Auto Technicians Get My Private Data?
Can I Turn Off Ads in My Connected EV Car?
Who Is Responsible for Accidents in Self-Driving Mode?
Can Downloaded Vehicle Apps Crash My Connected EV?

Pilot Course

This course is in final development. If you would like to attend the pilot course (at no cost), please register: